Returns and complaints

Returns and Complaints - Wholesale Sales Policy in accordance with Polish law

Thank you for your interest in our wholesale store and your willingness to cooperate. In order to protect your rights as a customer and comply with the applicable Polish law, we have prepared information regarding returns and complaints.

• Customers have the right to return the goods within 14 days from the date of receiving the order, without stating a reason.
• To make a return, please contact our customer service department for instructions and a return form.
• The goods must be returned undamaged, complete, in their original packaging, and without any signs of use.
• The customer is responsible for the cost of the return shipment.

2. Complaints:

• Customers have the right to file a complaint in the case of defective goods, non-compliance with the order, or other irregularities.
• Complaints should be reported within 30 days from the date of receiving the goods, either in writing or by using the complaint form available on our website.
• Please provide a detailed description of the problem, proof of purchase, and any relevant photos or evidence of the defect.
• We will verify the product upon receiving the complaint and offer repair, replacement, or refund based on the customer's preference.
• The complaint will be processed within 14 days from the date of submission.

3. Additional information:

• Please retain the original tags, labels, and packaging of the products until the complaint or return process is completed.
• Complaints and returns will not be accepted if the product has been damaged by the customer, used improperly, or not stored or maintained according to the provided instructions.
• Our complaint handling follows the applicable provisions of the Civil Code and other relevant Polish laws.
• We are committed to ensuring customer satisfaction and compliance with legal requirements.